FAQ
Frequently asked questions
Looking for a quick answer?
Our frequently asked questions are regularly updated for our most common customer queries. Contact us if you don't find what you are looking for.
Order
We ship to the contiguous United States. We do not currently ship to Hawaii, Alaska, Puerto Rico, or to PO, FPO and APO addresses. Shipping is free on orders of $150 or more.
Please allow 2-3 business days for your order to be processed before it ships. Standard delivery then arrives in 5-7 business days. Expedited delivery is available at checkout for an additional charge. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
Shipping & returns
Returns are accepted up to 14 days after your order is delivered. Merchandise must be unworn, unwashed, unaltered and in its original condition with all labels and tags intact. An RMA number must be issued before you ship anything back.
Log in to your account to initiate a return, or contact customer service if you checked out as a guest. Return shipping instructions are provided together with your RMA, and you have 2 weeks from the date the RMA is issued to send the merchandise back.
Refunds are issued to the original form of payment. Please allow up to 7 business days for us to process the refund once your return is received, and up to 2 weeks for the credit to appear on your account. Original shipping and handling charges are not refunded.
